Engage Business Solution

A new concept in Operation and Software Management 

 

Besides efficiently administrating the various tasks; telemarketing, Customer Care, Credits, Collections, and automation of the sales team, among others, Engage Business Solution adds intelligence to your business process, incorporating smarts tools for the information analysis to better aligned to the entire organizational strategy.

 

Engage Business Solutionfocuses on different critical areas: Operational CRM, Analytic CRM, Collaborative CRM, BPM, CPM, among others.

 

Operational CRM

Engage centralizes all operational functions of the enterprise in order to provide a single view of the operations, following are some of the modules:

 

 Engage CRM & Contact Center is the technological response to the integral cycle of contacts and customers interaction.

- Integrates the client’s interactions with the company, independently of the contact channel (web, Chat, mail, phone, etc.).
- Offers total support, as call reception (inbound) as the development of outgoing calls (outbound).
- Quickly reduces the operation costs and boost the productivity of the operating agents in the call center.
- Provides analytical information in real time. Allowing monitoring of the resources, performance and business indicators at any time during the evaluation process.

 

Engage CRM & Contact Center Module, part of the Engage Business Solution Suite, is the technology platform that compliments the business strategies of your company.

 

Sales Module:  A process focus on boosting the productivity of the sales force.  This module contains the following functions: Opportunities, accounts administration, contacts administration, opportunities, sales forecast, budgets, and all process related to the sales function.

 

 

Credits and collections Module: Allows the administration of delinquent accounts, tracking of the company’s collections process.  Provides the visualization of the action and follow-up performed with each customer. It controls the work flow of the department.

 

Customer services Module: This module will handle all the Customers Service inquiries or requirements, integrating the contact center and its help desk department through multiple channels (web, phone, face-to-face, kiosk, chat, etc). This Module will allow the Center to become a real Customer Interaction Center, either for internal or external customers, offering them a direct solution or by a specialist.

 

Marketing Automation Module: It allows automation, management and administration of campaigns, and follow-up of the opportunities identify by the analytical CRM Module. (demographic analysis, variability segmentation, and data Modeling, etc).

 

Engage Business Solution provides solutions to Telemarketers, Customer Services, Collections, Assessment, Greeter, Credit cards Sales, Commercial Front End Centers, Integrating all functions with the implementations of the CRM, BPM and analytical Applications including the principal commercial KPI’s, from processes or clients management.

Distinguishing itself as a unique solution to the for the business strategies.   Engage also provides CPM solutions such as E-budget & Planning that allows the enterprise to manage the financial and budgeting, establishing goals and objectives in an articulated way.

Engage is a total CRM; BPM, CPM and Analytic Model implementation for each particular business needs, incorporating the main KPI’s measurements.

With Engage Business Solution, business managers have a unique vision of the Sales Cycles, Delinquent Accounts Management and Customer Care at each stage of the company business processes. This total view of the business process will allow the enterprise to provide a superior customer service that in turn will translate into increase customer loyalty.

 

Processes Management:

Engage® Workflow Solution integrates the different corporate departments, focusing in the efficiency of these processes.  Human Resources Management, Operations, Purchasing, Supply, System and other areas of the enterprise can now integrate process and work using the same workflow.

Efficient Processes.

 

Engage® Workflow Solution monitors and identify tasks that generate bottlenecks or don’t add any value during the process.  Its friendly interface lets management optimize human resources and eliminates errors and time loss due to communication problems between employees or departments.

 

Simple Design
You don’t need complex systems or programming to generate efficient workflows. Engage® Workflow Solution Design Tools is an easy to user graphical interface tool. With this tool, it is possible to generate, modify and eliminate processes, and assign or restrict database access as well.

 

Easy Distribution

Thanks to its web-based interface, the whole organization can now interact with Engage® Workflow Solution. The Unified Management Platform can integrate all areas and applications and generate a coordinated end to end transaction. It is also possible to integrate the Suppliers or External Users.

 

 

 

BENEFITS

 

Effectiveness
- Exact knowledge of the customer’s requirements, letting the enterprise focus on improving existing relationships and to develop new ones.

 

Operative Savings

- improve efficiencies in the operation areas of the company, by changing the culture and control of the corporate processes, focusing on the customer.
- Consistency in all corporate wide processes.
-One unify platform.          
- Significant reduction of implementation hours and services.

 

 

 

Control
- Detail follow-up of the customers’ interaction to insure that they meets its needs and expectations.

 

Improve management and data Analysis:

- Total analysis of the customers’ interactions and information.
- Easy data access, Analytical tools, and command panels.

“ENGAGE” the new generation in business processes.