ProContact

 

ProContact, is the CRM that provides the answers to companies that need to improve their customers’ relationship. ProContact is the solution that collaborates in the definition and execution of the business strategy. It contributes with the understanding and anticipation of the actual and potential customers’ needs, with the purpose of retaining and making them profitable. ProContact provides for the identification, differentiation, interaction and personalization of the customers interactions to incorporating intelligence, added value and profitability to the process.

 

ProContact Identifies the customer’s history, transactions, income, profits, complaints and requests, favorite communication channel, moment in their life, value, grow and risk potential.

Segments the customers to determine the ones with a higher potential and strategic value and their needs. This learning and personalization relationship that is establishes with the customers strengthen the bonds between an active customers and the company.

Interacts with the customers in a regular way, using their favorite communication channel and generating a process of constant feedback and improvement .

Customizes the relation with the client based on the knowledge of its needs, adapting the products and services, making the experience of making business with the company unique. Customers today demand better products and services, and easiness to acquire them. These are the dynamics of the new environment: more transactions, bigger complexity and increment of our customers’ expectations.
Today, the known-customer represents a tangible advantage over the unknown one.

ProContact CRM allows the building of a management strategy in conjunction with the customers. This relationship allows to put into practice pre-sales, sales and after sales actions, oriented directly to the customer, contributing to its retention and loyalty. These tools allow companies to provide their customers with offer, promotions, new products and a custom attention, according to their profile.

 

 

Value Added as a Strategy

ProContact CRM is oriented to increment the value of our customer’s and be part of the Company business strategy.

 

• Client Qualification: Identify and differentiate the customers strategically according to multiple variables (personality, attitudinal factors, and intends to purchase) definable in customizable templates.

• Dynamic Scripting. The agent will be able to count with a customizable script, according to multiple alternatives, to interact with the customer in a professional matter.

• Dynamic Fields.  Allow the user to incorporate new fields from the administrator’s interface to customize each interaction with their customers.

• Claims Workflow. Allows classification, definition of status, solution teams, due date status and transitions, through the work processes.

• Opportunity Workflow. Allows managing opportunities defining different status (sales, interviews, induction) during the customer’s sales cycle.

• Alerts, Alarms and Metrics. Customizable and configurable functions that can be applied in user, supervisor or agent modules to ease the everyday work load and enhance self-management capabilities.

• Agenda book. Allows for the timely contact follow-up with the customers.
• Monitoring templates. Allow quality management of the customer contact.  Makes possible the registry of evaluations performed to the agents and their interactions.
• Information generator. A functionality that allows the construction of customized reports, segmentation of the customer’s database through multiple criteria, and importation filter of new customers with duplicity and updating controls.
• CTI function. Allows the integration of voice and data through the pop-up screen to the telephone platform of the contact center.

 

 

The ProContact CRM Offer

ProContact CRM It’s a real operative CRM application, which provides the users work applications based on roles and data analysis.  Data storage is use to understand the customer needs, anticipate their behavior, acquire new customers and retains the pre-existing ones. Some of its principal features are:

 

 

•Web Interface. All the ProContact CRM modules can be accessed from the internet.
• Flexible and Customizable. Counts with dynamic configurations that allows it to adapt to different processes and business models.
• Action circuits. Has different strategic work with action rules and validations definitions orientated to reduce processing errors
• Intuitive. Requires a simple training for different user levels. Easy to use and to configure.
• Workflow. Allow customizable process definitions according to the business model of the company.
• Statistical report. Counts with a standard set of statistical reports and tools that allow the creation of customizable reports at an administrative level.
• Only one Client Database. Has only one customers database that easily allows for segmentation and access to historical data.
• Contact center integrated. Provides easy CTI integration and easily adapt to call and contact center.
• Role oriented. Each user has a unique identifier and defines skill specifically to the user role to be performed, through interfaces oriented to each kind of perform.
• Real-time information. Provides information about the customers status, campaigns and agents in real-time. It’s composed by interrelated modules: Agent, Supervisor and Administrator. All accessible through the web.